Attention :
Dear Guests, Please make sure that you have read and understand all the parts of terms and conditions as shown on below information, and once you submitted reservation and done the payment, it means that you have accapted all parts of terms and conditions of our package.
PT GTB TOURS INDONESIA
General Terms & Conditions
Itineraries and Prices
All itineraries which contains on our websites / Brochures / Electronic catalogues / any kind of promotions documents from GTB GTOURS INDONESIA are open for any correction , such as ; changed the places of visits, change the direction of tours, change for duration of tours and any correction which may required as you wish. And, prices will be available after we final the tours plan. Therefore, please contact our staff to discuss your trip and please asking the staff to ensure that all services which are inclusive on your package, such as ; hotels, room type, guiding, car, boat, flights, train , and any other facilities which must be included on its package tour , these are the most important thing before dealing a trip. Changed the direction of tours, or change any part of tours are allowed if its possible. Its essential, that As the Tour Operator, we are reserve the right to change the tours direction, change the destination and change places of visits, even cancel the tours as scheduled when the weather is suddenly become bad, or found any sudden obstacle, such as ; flight cancellation, ferries/public boat cancellation, and others obstacle during the trip is still running ,Then we will discuss to find another better way to solve the problem. Also, for Optional tours are accepted during the trips and surcharge as per optional tours will be charged as an extra cost. Please contact our staff or talk with the guide for any optional tours. Any changes of Room / Hotels Upgrade are allowed and subject to availability, and extra cost may will charged to you .
Payment
A Normal condition is requiring the deposit for about 50 % from the total price and it is required at the time of your booking to confirm all your reservation. BUT WE ALSO ADVISE TO PLEASE PAY IN ADVANCE FOR FULL AMOUNT . And if then you just agreed to pay the deposit, The rest of your tour payment must be reach GTB TOURS INDONESIA no later than 30 days prior to the commenced of your tour. If for any reason your balance payment is not received by us by the due date, as set out above, we reserve the right to treat your booking as cancelled and apply the appropriate cancellation changes. An exception is valid for a special agreements you’ve made with our staff , for example : Payable on arrival date, or a week prior to departure and any kind of agreements that have been made with our staff’s .
Cancellation
Should you, or a member of your party, be forced to cancel, you must advise us or our agent in writing, and cancellation is not effective until we receive this letter. If you cancel at anytime prior to departure the cancellation fee will be charged 10% per person from package prices, plus any other charges made by hotels, tours, transportation and flights. If cancellation is made within 21 days of departure, the fee will be 35 % of the cost of the package fare, and cancellation made within 10 days to 3 days is charged 70% for cancellation, and 3 days or no show on arrival date will be charged 100% for cancellation cost .
Remarks : An exception is valid for a special agreements you’ve made with our staff , for example : No refundable which caused by the package that you’ve bought is a special promo, or any similar agreement regarding the cancellation that have been made with our staff’s .
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Refunds : No refunds on unused services
Consumer Claims :
If you are unhappy about any aspect of the tour, please inform our local representative or agent immediately, who will do everything possible to resolve the problem on the spot, since it may prove difficult to take any effective action on your return. If, however, this matter can not be resolved, please write us to = Claims@Gtbtours.com
Booking arrangements :
All booking arrangements are to be made through our office GTB TOURS INDONESIA. A firm contract will exist between your self and GTB TOURS INDONESIA when your agent or our office issue our official confirmation of your booking following receipt of the deposit prescribed. The contract will be governed by and subject to the terms & conditions and the general information contained in this site. No variation of the tour conditions shall be of any effect unless made in writing and with the authority of GTB TOURS INDONESIA
Websites Contents # Brochures # Electronic Catalogues :
GTB TOURS INDONESIA has endeavored to ensure that all information in this brochure is accurate at the time of uploaded , but can not accept responsibility for any accuracy, or truth of statement made. Illustrations are intended to set the mood of each destination and may not present actual views as seen on specific tours.
Travel Insurance
WE STRONGLY RECOMMEND THAT YOU TAKE AN APPROPRIATE COVER AT THE TIME OF BOOKING YOUR HOLIDAY. SO PLEASE CONSULT WITH THE RELIABLE TRAVEL INSURANCE COMPANY. GTB TOURS INDONESIA does not include travel insurance, accident insurance or any sort of insurance on this tour.
Travel Documents :
Each person shall be responsible for obtaining the appropriate visa (s) and carry a valid passport at all times. All travelers to Indonesia must be in possession of passport valid at least six months after date of arrival. Please note that passport and visa requirements are not our responsibility or that of your agent.
Air Travel :
Participating carriers on these tours are Garuda Airlines, Lion air, Batavia Airlines, Mandala Airlines, Trigana Airlines, merpati Airlines, and other flight available for mentioned destination. However, it may at certain times be necessary to use the services of other airlines. No airline will incur responsibility or liability to any person named in the booking, aside from that liability as may be incurred as the carrier.
Baggage :
For all domestic economy baggage regulation limit check in luggage for each passenger to two bags/pieces. However, neither bag/piece may exceed a total dimension of 20kg each. We recommend you to take the necessary baggage during the trip. In case you have checked-out from the hotel, please pack your baggage and locked it to store at our office. We will take it back to you on your arrival from the trip.
Travel Accommodation :
GTB TOURS INDOENSIA is not itself a carrier or hotelier, not do we own aircraft, hotels, or coaches. The flights, coach journeys, other travel and hotel accommodation comprised in your tour are provided by reputable carries and hoteliers on their own conditions. It is important to note, therefore, that all bookings with GTB TOURS INDOENSIA are subject to the terms and conditions and limitations of liability imposed by airlines, coach operators, hoteliers and other service providers, including but not limited to car hire, restaurant operators, whose service we utilize, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage.
Our Responsibility :
GTB TOURS INDONESIA always do our best to make sure your tour arrangements are satisfactory and we accept liability for, but only to the extent of, any loss or damage sustained by you as a result of our negligence or that of our employees or agents. However, we can not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those airlines, coach operators, hoteliers, or other persons providing service in connection with your holiday pursuant to a contract between themselves and yourself (which may be evidenced in writing by the issue of a ticket , voucher, coupon or the like) and over whom we have no direct and exclusive control. We do not accept any liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control or which are not preventable by reasonable diligence on our part, including but not limit to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of government or of any authorities, accidents to or failure of machinery or equipment of industrial action (whether or not involving our employees, and even though such action may be settled by acceding to the demands of a labor group).
Terms by :
PT GTB TOURS INDONESIA
Email : sales@indonesiadestination.com / gtb.indonesia@gmail.com
Email : travel@indonesiadestination.com
Skype : gtb.tours.indonesia
Indonesia Office :
Jalan Dewi sartika 8 A Kuta # Bali, 80361 – Indonesia
Ph . 62361 761341 – 62361 7499349 - 62361 2732795
Fax : 62361 767588 – Fast Call : +62856 3737535
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